Legal
Privacy Policy
This Privacy Policy describes how Nexus ("we", "us", or "our") collects, uses, and protects your personal information when you use our website at nexusmeai.com and our AI operations platform (collectively, the "Service").
By using the Service, you agree to the collection and use of information as described in this policy.
1. Information We Collect
Information you provide directly:
- Name and email address when you sign up or contact support
- Payment information processed securely by our payment providers (PayPal). We do not store full card numbers.
- Messages you send to our support team
- Business information you share during onboarding
Information collected automatically:
- Browser type, operating system, and IP address
- Pages visited and time spent on the site
- Referring URLs
- Cookies and similar tracking technologies (see Section 6)
2. How We Use Your Information
We use the information we collect to:
- Provide, operate, and improve the Service
- Process payments and manage your subscription
- Send transactional emails (receipts, account notifications)
- Send product updates and marketing communications (you can opt out at any time)
- Respond to customer support requests
- Detect and prevent fraud or abuse
- Comply with legal obligations
3. Sharing Your Information
We do not sell your personal data. We share information only with:
- Payment processors: PayPal (paypal.com) processes all payment transactions. Their privacy policy governs payment data.
- Email service providers: We use Resend to send transactional and marketing emails.
- AI providers: Anthropic (claude.ai) powers our AI agents. Prompts may include contextual data needed to process your requests.
- Infrastructure providers: Cloudflare hosts our website and handles network traffic.
- Legal requirements: We may disclose data if required by law or to protect our legal rights.
4. Data Retention
We retain your personal data for as long as your account is active or as needed to provide the Service. If you cancel your subscription, we retain minimal records for up to 2 years for legal and billing purposes, then delete them. You may request earlier deletion (see Section 8).
5. Data Security
We use industry-standard security measures including SSL/TLS encryption, access controls, and regular security reviews. No method of transmission over the internet is 100% secure, but we take all reasonable precautions to protect your data.
6. Cookies
We use essential cookies required for the site to function and analytics cookies to understand how visitors use our site. We do not use advertising or third-party tracking cookies. You can disable cookies in your browser settings; this may affect some site functionality.
7. Third-Party Links
Our Service may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing any personal data.
8. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data ("right to be forgotten")
- Opt out of marketing communications (unsubscribe link in every email)
- Data portability — receive your data in a machine-readable format
To exercise any of these rights, email us at support@nexusmeai.com. We will respond within 30 days.
9. Children's Privacy
The Service is not directed to children under 18. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, contact us immediately and we will delete it.
10. International Transfers
Your data may be processed in countries outside your own. We ensure adequate safeguards are in place through standard contractual clauses or equivalent mechanisms.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date. Continued use of the Service after changes constitutes acceptance.
12. Contact Us
For any privacy-related questions or requests, contact us at:
- Email: support@nexusmeai.com
- Website: nexusmeai.com